At Paws and Laughs, we take pride in offering a wide range of products, each uniquely crafted to your specifications. Please note that we operate on a print-on-demand model, meaning every order is custom-made specifically for you upon purchase. As a result, we do not keep an inventory of pre-made items.
Due to the custom nature of our products, we are unable to accept returns or exchanges unless there is a manufacturing defect or the product arrives damaged.
Proof of Issue
To address any concerns, we kindly ask you to record the unpacking of your item with a video or take photos. This will help us verify the condition of the product upon arrival.
Damage Policy
- Report within 7 days: If your item arrives damaged, please notify us within 7 days of receiving it. Be sure to include the video or photos as proof of the damage.
- Free replacement: If the damage is not caused by you, we will replace the item at no cost.
Defect Policy
- Report within 30 days: If you discover a manufacturing defect within 30 days of receiving your order, please contact us and provide the necessary proof (photos or video).
- Free replacement: If the defect is our responsibility, we will replace the item free of charge.
Policy Limitation
Unfortunately, we are unable to offer refunds for purchases made more than 30 days ago. We appreciate your understanding. If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team.
Contact Us
If you have any questions regarding this refund & exchange policy, please email us at: